Refund Policy

Providers are charged $30 when they accept a customer request. Declining a request is free. Charges are processed by Stripe.

A lead is invalid if:

• the customer's phone number or email does not work;
• the request duplicates one you already paid for in the past 7 days;
• the customer cannot be reached after at least 3 attempts over 48 hours;
• the request is for a service outside the categories in your provider profile;
• the request is fake, spam, or fraudulent.

Leads that don't meet section 2 are not refundable, including when the customer chooses another provider, does not book, cancels after you quote, or disagrees with your price.

Within 7 days of accepting it, email support or call 512-905-2269 with your account email, the lead ID, the reason, and any screenshots of call or message attempts.

We decide within 5 business days and email you the result. Approved refunds go back to the original card through Stripe, usually within 5–10 business days depending on your bank.

If you disagree with a decision, reply to the decision email within 14 days and a second reviewer will look at it. Please contact us before filing a chargeback with your bank. Accounts with chargebacks on valid leads may be suspended until resolved.

Zinder does not perform or guarantee automotive work. Disputes about the quality or price of a service are between the customer and the provider.

Free leads during the beta period are not charged, so no refund applies.

There is no subscription to cancel. You can stop accepting leads or close your account at any time; leads already accepted stay charged unless refunded under section 2.