Privacy Policy

We may collect the following types of information:

Personal Information

• First and last name
• Email address
• Phone number
• Account login information
• Profile information
• Address or service location
• Vehicle information, such as make, model, year, color, VIN if provided, and service-related details

Provider Information

If you apply to become a service provider, we may collect:

• Business name
• Business description
• Services offered
• Estimated pricing information
• Service area
• Uploaded documents, such as license, insurance, ID, or business verification documents, if provided. ID documents are used only to verify your identity and are deleted or restricted after verification, except where we must keep them for fraud prevention or law.
• Provider profile content
• Work order and service history

Licenses are not always required to become a provider, but providers who submit valid license or certification information may be marked as certified or verified on their Zinder profile.

Payment and Transaction Information

If payments are processed through the website, we may collect or receive payment-related information, such as:

• Transaction records
• Payment status
• Lead fees charged to providers
• Refund-related records
• Account or payment reference information

Card payments are processed by Stripe. Zinder never sees or stores your full card number.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Cookies
• Pages visited
• Referral source
• General location information
• Usage activity on the platform

Communications

We may collect communications between users, providers, and Zinder, including:

• Support requests
• Work order updates
• SMS or email communications
• Order-related notes
• Customer and provider messages, if messaging features are enabled

We use collected information to:

• Create and manage user accounts
• Connect customers with service providers
• Process service requests and work orders
• Allow providers to manage their services and pricing
• Send work order updates and notifications
• Process provider lead fees and payment-related activity
• Improve platform performance and user experience
• Monitor provider quality and platform safety
• Detect fraud, abuse, or violations of our Terms
• Provide customer support
• Send service-related messages
• Analyze traffic, advertising performance, and user behavior

Zinder may use cookies, pixels, analytics tools, and similar technologies to understand how users interact with the website and to improve marketing performance.

We may use:

• Google Analytics
• Advertising pixels
• Firebase or similar analytics tools
• Other tracking or performance tools

These tools may collect information such as browser type, pages visited, IP address, device information, and user activity.

You can usually manage cookies through your browser settings. Disabling cookies may affect some platform features.

You can opt out of targeted advertising by emailing us or using your browser's Global Privacy Control setting.

Zinder may send SMS messages or emails related to:

• Account verification
• Work order updates
• Provider request updates
• Service notifications
• Platform updates
• Support communications

Service texts are sent only if you check the SMS box. Marketing is sent by email only, if you opt in, and every email has an unsubscribe link.

Message and data rates may apply. You may opt out of SMS messages by replying STOP. You may request help by replying HELP.

We may share information in the following situations:

With Service Providers

When a customer submits a service request, we may share relevant request details with the selected provider, including customer name, contact information, vehicle details, service address, requested service, and description of the issue.

With Customers

When a provider responds to a request, we may share provider information, quote details, service details, ratings, and profile information with the customer.

With Third-Party Service Providers

We may share information with vendors that help us operate the platform, including:

• Payment processors
• SMS providers
• Analytics providers
• Hosting providers
• Email providers
• Customer support tools

For Legal and Safety Reasons

We may disclose information if required by law, legal process, court order, or government request, or when necessary to protect Zinder, users, providers, or the public.

We do not sell your personal information. We do not share mobile numbers or SMS consent with third parties for their marketing.

If a user requests account deletion, Zinder will begin the account deletion process and may remove account information within 10 days, unless we are legally or operationally required to retain certain records.

We may retain limited information after deletion, including:

• Work order records
• Payment and transaction records
• Account reference information
• Provider activity records
• Fraud prevention records
• Records required for legal, tax, dispute, or business purposes

We use reasonable administrative, technical, and organizational measures to protect user information. However, no online platform can guarantee absolute security.

Users are responsible for keeping their login information secure.

Users may request to:

• Access their personal information
• Edit or update profile information
• Delete their account
• Correct inaccurate information
• Opt out of certain communications

We respond to requests within 45 days. If we deny a request, you can appeal by replying to our decision.

Requests can be sent to:

Zinder is not intended for anyone under 18. By using Zinder, you confirm that you are at least 18 years old.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date.

If you have questions about this Privacy Policy, contact us at: